The provision of goods and services to citizens by the government.
Public Service Delivery: The process of delivering public services to citizens through government institutions.
Service Standards: The benchmarks set for the quality and timeliness of public services.
Customer Service: The act of meeting the needs of citizens through public services.
Systems Thinking: The approach of understanding the relationships between components of a system to improve overall efficiency and effectiveness.
Data Analysis: The process of examining data to find patterns and insights that can inform decision-making.
User-Centered Design: The practice of designing public services around the needs, preferences, and behaviors of citizens.
Continuous Improvement: The process of continually improving public services through ongoing feedback, evaluation, and adjustment.
Stakeholder Engagement: The process of involving citizens and other stakeholders in the design and delivery of public services.
Performance Management: The process of setting and monitoring goals and objectives to ensure public services meet established standards.
Policy Formulation: The process of creating policies that influence the design and delivery of public services.