- "Business performance management (BPM), also known as corporate performance management (CPM) enterprise performance management (EPM), organizational performance management, or simply performance management are a set of management and analytic processes that ensure activities and outputs meet an organization's goals in an effective and efficient manner."
The process of setting and monitoring goals and objectives to ensure public services meet established standards.
What is Performance Management: Performance Management refers to the process of setting goals, measuring progress towards those goals, and taking corrective actions to ensure the desired outcomes are achieved.
Objectives and Goals: Objectives and goals help to set a clear vision of what needs to be achieved, what indicators should be considered, and how to measure success.
Results-Based Management: Results-based management focuses on the outcomes achieved rather than just the inputs, processes, or outputs.
Performance Indicators: Indicators help in measuring the results and determine success and progress. Performance indicators can be quantitative or qualitative and help in identifying the areas for improvement.
Key Performance Indicators (KPIs): KPIs are specific metrics that are frequently used to measure the performance of an organization or individual.
Benchmarking: Benchmarking involves comparing an organization's or an individual's performance with that of some other organization or individual considered as the best in the same field.
Performance Feedback: Performance feedback helps in improving performance by giving regular feedback to employees or organizations about where they are excelling or lagging.
Performance Evaluation: Performance evaluation is an assessment of an organization's or an individual's performance, usually done on an annual basis or after achieving specific goals.
Performance Reporting: Performance reporting involves presenting the results in a format that is easy to understand and helps in identifying areas that require attention.
Performance Improvement: Performance improvement involves taking corrective actions based on the feedback received and results achieved, aimed at achieving better results.
Employee Performance Management: Employee performance management focuses on setting goals, expectations, and providing feedback to employees in organizations with the objective of achieving better performance.
Organizational Performance Management: Organizational performance management involves measuring and improving the overall performance of an organization in delivering public service.
Performance Management Tools and Techniques: Various tools and techniques are available for performance management, such as balanced scorecard, activity-based costing, Six Sigma, and Lean management.
Performance Management Process: A comprehensive performance management process involves planning, measuring, monitoring, analyzing, reporting, and improving performance.
Performance Management in Public Service Delivery: Performance management in public service delivery includes evaluating and improving the performance of various public services delivered to citizens.
Key Performance Indicators (KPIs): KPIs are quantifiable measures used to evaluate the effectiveness of an organization or individual in achieving objectives. They are used to assess the performance of the organization and improve its operations.
Balanced Scorecards: Balanced Scorecards are a performance management tool that measures and manages an organization's performance against strategic goals using four perspectives- financial, customer, internal process, and learning and growth.
Dashboards: Dashboards are visual tools that provide users with real-time data, metrics, and visualizations that help decision-makers monitor and analyze the performance of an organization.
Benchmarking: Benchmarking is the process of comparing an organization's performance against other similar organizations or industry standards. It helps identify areas for improvement and best practices to adopt.
360-Degree Feedback: Degree feedback is a performance management tool that involves collecting feedback from multiple sources, including colleagues, managers, and customers, to provide a comprehensive assessment of an individual's performance.
Performance Appraisal: Performance Appraisal is a performance management tool that evaluates an individual employee's performance against set objectives or job requirements. It helps identify strengths, weaknesses, and areas for improvement.
Continuous Professional Development: Continuous Professional Development is the process of ongoing learning and development for employees to enhance their skills, knowledge, and performance capacity.
Talent Management: Talent Management is the process of attracting, retaining, and developing high-performing employees to support an organization's strategic goals.
Performance Improvement Plans: Performance Improvement Plans are formal plans created by managers to help employees improve their performance in specific areas. It outlines steps, timelines, and resources required to push employees towards improvement.
Outcome-Based Planning and Evaluation: Outcome-Based Planning and Evaluation is an approach that focuses on achieving intended results rather than just measuring the inputs or outputs of a program. It uses data to track the progress and impact of the program to determine its effectiveness.
- "Also known as corporate performance management (CPM), enterprise performance management (EPM), organizational performance management, or simply performance management."
- "Business performance management is contained within approaches to business process management."
- "Performance management can focus on the performance of a whole organization, a department, an employee, or the processes in place to manage particular tasks."
- "Performance management standards are generally organized and disseminated by senior leadership at an organization and by task owners."
- "Tasks and outcomes of a job, providing timely feedback and coaching, comparing employees' actual performance and behaviors with desired performance and behaviors, instituting rewards, etc."
- "Specialists in many fields are concerned with organizational performance including strategic planners, operations, finance, legal, and organizational development."