Quote: "A public service or service of general (economic) interest is any service intended to address specific needs pertaining to the aggregate members of a community."
The process of delivering public services to citizens through government institutions.
General Introduction to Public Service Delivery: This topic provides an overview of what public service delivery means, how it is important and the various approaches to public service delivery.
Governance Mechanisms and Public Service Delivery: This topic focuses on how governance mechanisms (political and institutional) affect public service delivery.
Theory of Public Service Delivery: This topic offers a theoretical perspective on public service delivery and the key concepts and principles that guide it.
Types of Public Service Delivery: This topic identifies the various types of public service delivery, including direct delivery, private sector delivery, public-private partnerships and contracting out of services.
Service Provider and Public Service Delivery: This topic explores the roles of service providers in public service delivery, including the public, private and third sectors.
Stakeholder Management in Public Service Delivery: This topic explores how stakeholders can be engaged and managed during the public service delivery process.
Performance and Evaluation in Public Service Delivery: This topic examines the measurement of performance and the evaluation of public service delivery outcomes.
Policy Design and Implementation in Public Service Delivery: This topic highlights key elements of public policy design and implementation in public service delivery.
Financing Public Service Delivery: This topic examines how public service delivery is financed and delivered, including, public and private financing and funding for public service delivery.
Human Resource Management in Public Service Delivery: This topic explores the management of human resources in public service delivery, focusing on staffing, training, and career development.
ICT and Public Service Delivery: This topic examines the use of information and communications technology (ICT) in public service delivery.
Innovation in Public Service Delivery: This topic explores innovative approaches to public service delivery including co-creation, citizen participation and design thinking.
Marketing and Communication in Public Service Delivery: This topic explores how public service delivery is marketed and communicated to the public.
Regulatory Frameworks and Public Service Delivery: This topic examines the various regulatory frameworks and their impact on public service delivery.
Healthcare services: The delivery of healthcare services by government agencies, hospitals, and clinics to the general public.
Transportation services: The delivery of transport services by public transport providers such as buses, trains, and taxis.
Education services: The delivery of educational services by government agencies or private institutions to the general public.
Protective services: The delivery of protective services by government agencies such as police, fire, and emergency medical services.
Environmental services: The delivery of environmental services such as waste management, recycling, and pollution control.
Social welfare services: The delivery of social welfare services such as assistance to the disabled, elderly, and disadvantaged.
Housing services: The delivery of housing services to the public, particularly to those who are homeless or have low incomes.
Judicial services: The delivery of judicial services by the courts, including arbitration and mediation services.
Communication services: The delivery of communication services such as postal, telephone, and internet services.
Quote: "Public services are available to people within a government jurisdiction as provided directly through public sector agencies or via public financing to private businesses or voluntary organizations."
Quote: "Examples of such services include the fire brigade, police, air force, and paramedics."
Quote: "Public services are available... through public sector agencies or via public financing to private businesses or voluntary organizations."
Quote: "The term is associated with a social consensus... that certain services should be available to all, regardless of income, physical ability or mental acuity."
Quote: "The term is associated with a social consensus (usually expressed through democratic elections) that certain services should be available to all."
Quote: "Even where public services are neither publicly provided nor publicly financed, they are usually subject to regulation going beyond that applying to most economic sectors for social and political reasons."
Quote: "Public policy, when made in the public's interest and with its motivations, is a type of public service."
Quote: "Other public services are undertaken on behalf of a government's residents or in the interest of its citizens."
Quote: "...certain services should be available to all, regardless of income..."
Quote: "Examples of such services include the fire brigade, police, air force, and paramedics."
Quote: "Public services are available... via public financing to private businesses or voluntary organizations."
Quote: "Examples of such services include the fire brigade, police, air force, and paramedics."
Quote: "A public service or service of general (economic) interest is any service intended to address specific needs pertaining to the aggregate members of a community."
Quote: "The term is associated with a social consensus... that certain services should be available to all."
Quote: "...as provided by family households, though terminology may differ depending on context."
Quote: "Public services are available... via public financing to private businesses or voluntary organizations."
Quote: "Even where public services are neither publicly provided nor publicly financed, they are usually subject to regulation going beyond that applying to most economic sectors for social and political reasons."
Quote: "Public services are available... via public financing to private businesses or voluntary organizations."
Quote: "Public policy, when made in the public's interest and with its motivations, is a type of public service."