"Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization."
The processes and methods that organizations use to manage change and how they can be integrated with knowledge management processes.
The Basics of Change Management: This includes an introduction to the concept of change management, the reasons why it is necessary, and the steps involved in managing change.
Change Management Models and Frameworks: Different change management models and frameworks such as Lewin's Change Management Model, Kotter's 8-Step Change Model, and Prosci's ADKAR Model.
Change Management Techniques: A broad range of techniques can be adopted in managing change; these may include communication strategies, employee involvement programs, and training programs.
Change Management Tools: A variety of tools is available for change management such as workflow management software, project management software, and project management templates.
Change Management Best Practices: An overview of some of the best practices adopted in change management such as stakeholder engagement, risk management, and project management.
Change Management Case Studies: Learning from the experiences of other organizations that have managed successful change, such as the John Lewis Partnerships, Philips, British Airways, and Coca-Cola.
The Basics of Knowledge Management: This includes an introduction to the concept of knowledge management, including the reasons and benefits of adopting knowledge management practices.
Knowledge Management Approaches: Different approaches to Knowledge Management such as communities of practice, content-based knowledge management, and process-based knowledge management.
Knowledge Management Frameworks: Major frameworks like the knowledge management cycle, knowledge-centric organizational models, and the SECI model.
Knowledge Management Enablers: Tools, technologies, and processes that facilitate knowledge management such as knowledge repositories, knowledge sharing platforms, knowledge discovery tools, and knowledge mapping.
Knowledge Management Best Practices: An overview of best practices adopted in knowledge management such as knowledge creation, storage, dissemination, and reuse.
Knowledge Management Case Studies: Learning from the experience of other organizations that have adopted successful knowledge management practices, such as P&G, Ernst &Young, NASA, and GE.
Strategic Change management: This type of change management involves changing the organization's strategy or vision.
Organizational Change management: It focuses on changing the systems or processes within the organization.
Cultural Change management: This type of change management involves changing the beliefs, attitudes, and values within the organization.
Human Resource Change management: It focuses on changing the behavior of employees, such as training, coaching, and development.
Technology Change management: It reflects managing changes in the technology used by an organization.
Procedural Knowledge Management: This type of KM aims to develop, document, and share procedures, such as policies and workflows.
Expertise Knowledge Management: It is about capturing the knowledge of the organization's experts and using it to improve business outcomes.
Structural Knowledge Management: This type of KM involves organizing and structuring the organization's knowledge resources for easy discovery and access.
Cultural Knowledge Management: This approach to KM involves various organizational culture and communication strategies to promote the sharing of knowledge.
Customer Knowledge Management: It involves developing an understanding of different customer segments to enhance product and service offerings based on customer preferences.
"An established discipline since 1991..."
"Other fields may contribute to KM research, including information and media, computer science, public health and public policy."
"Several universities offer dedicated master's degrees in knowledge management."
"Many large companies, public institutions, and non-profit organizations have resources dedicated to internal KM efforts..."
"Knowledge management efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration, and continuous improvement of the organization."
"These efforts overlap with organizational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and on encouraging the sharing of knowledge."
"KM is an enabler of organizational learning."
"The most complex scenario for knowledge management may be found in the context of supply chain as it involves multiple companies without an ownership relationship or hierarchy between them, being called by some authors as transorganizational or interorganizational knowledge."
"That complexity is additionally increased by industry 4.0 (or 4th industrial revolution) and digital transformation, as new challenges emerge from both the volume and speed of information flows and knowledge generation."
"[KM] includes courses taught in the fields of business administration, information systems, management, library, and information science."
"...often as a part of their business strategy, IT, or human resource management departments."
"...often as a part of their business strategy..."
"KM efforts... focus on the management of knowledge as a strategic asset and on encouraging the sharing of knowledge."
"KM efforts typically focus on organizational objectives such as... innovation..."
"...as new challenges emerge from both the volume and speed of information flows and knowledge generation."
"Other fields may contribute to KM research, including information and media, computer science, public health and public policy."
"Other fields may contribute to KM research, including information and media..."
"KM efforts typically focus on organizational objectives such as improved performance..."
"KM efforts typically focus on organizational objectives such as... competitive advantage..."