"The aim of high-performance service management is to optimize the service-intensive supply chains."
Identifying the unique characteristics of service operations to optimize service delivery and ensure customer satisfaction.
"Service management in the manufacturing context is integrated into supply chain management as the intersection between the actual sales and the customer point of view."
"Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties." "Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain."
"They are usually more complex than the typical finished-goods supply chain." "They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows."
"Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue."
"But among the most innovative companies in service, those same activities often generate more than 50% of the profits."
"Most service-intensive supply chains require larger inventories."
"Most service-intensive supply chains require tighter integration with field service and third parties."
"They must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows."
"The aim of high-performance service management is to optimize the service-intensive supply chains."
"They are usually more complex than the typical finished-goods supply chain."
"All processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain."
"All processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain."
"Among the most innovative companies in service, those same activities often generate more than 50% of the profits."
"Service management in the manufacturing context is integrated into supply chain management as the intersection between the actual sales and the customer point of view."
"Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties." "Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain."
"Among the most innovative companies in service, those same activities often generate more than 50% of the profits."
"The aim of high-performance service management is to optimize the service-intensive supply chains."
"They are usually more complex than the typical finished-goods supply chain." "They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows."
"Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue."