"Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution."
The ability to identify, manage, and resolve conflicts while maintaining positive relationships with others.
Active Listening: The art of truly listening and grasping what the other person is saying without interpreting or being judgemental.
Empathy: Putting oneself in the shoes of the other person in order to understand and feel what they are going through.
Effective Communication: The ability to express oneself clearly and assertively while at the same time taking into account the feelings and needs of the other party.
Negotiation: The process of finding a mutually beneficial solution through creative and flexible problem solving.
Mediation: The use of a neutral third party to help facilitate communication and agreement between two or more parties.
Conflict Styles: A range of different ways in which people respond to conflict, grievances, and disputes, whether that be through avoidance, competition, collaboration, or compromise.
Cultural Awareness: Understanding how cultural differences can affect communication and conflict resolution, and how to navigate those differences effectively.
Anger Management: Techniques and strategies to manage anger and frustration, and remain calm and composed in difficult situations.
Self-Awareness: Understanding our own emotional responses and triggers that can affect conflict resolution and communication.
Stress Management: Strategies to reduce and manage stress levels, which can help to improve communication and conflict resolution skills.
Negotiation: A process of bargaining or dialogue between conflicting parties to reach an agreement that benefits both parties. This involves actively listening to the other party's needs, identifying common ground, and finding a compromise.
Mediation: A process in which a neutral third party helps conflicting parties come to a resolution. The mediator guides the conversation to ensure both parties are heard and acknowledged and helps them find a common ground.
Arbitration: A process in which a neutral third party listens to both sides of the conflict and makes a decision on how to resolve it. The decision of the arbitrator is usually final and binding.
Collaborative law: A process in which parties work together with their attorneys to reach a mutual resolution to a dispute. In this process, parties agree to share information and work together to find a solution, without going to court.
Restorative justice: A process of resolving conflict that focuses on repairing relationships and restoring the harm caused by the conflict. This involves bringing conflicting parties together to discuss the issue and finding a solution that both parties agree to.
Litigation: A formal legal process in which conflicting parties present their cases in court before a judge or jury. This usually involves a lengthy and expensive process and can result in a resolution that may not benefit both parties.
Avoidance: A conflict resolution tactic in which parties choose to avoid the conflict altogether. This may involve ignoring the issue, changing the subject or avoiding the other party altogether. However, this does not resolve the conflict and often leads to resentment and further conflict.
Compromise: A conflict resolution tactic in which both parties agree to give up something to find a solution. This involves finding a middle ground that both parties can agree on.
Confrontation: A conflict resolution tactic in which parties actively address the issue at hand. This involves using assertiveness skills to communicate concerns and find a solution.
Accommodation: A conflict resolution tactic in which one party agrees to let the other party have their way. This involves sacrificing one's own desires for the sake of preserving the relationship.
"Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group."
"Dimensions of resolution typically parallel the dimensions of conflict in the way the conflict is processed."
"Cognitive resolution is the way disputants understand and view the conflict, with beliefs, perspectives, understandings, and attitudes."
"Emotional resolution is in the way disputants feel about a conflict, the emotional energy."
"Behavioral resolution is reflective of how the disputants act, their behavior."
"A wide range of methods and procedures for addressing conflict exist, including negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding."
"The term conflict resolution may also be used interchangeably with dispute resolution, where arbitration and litigation processes are critically involved."
"The concept of conflict resolution can be thought to encompass the use of nonviolent resistance measures by conflicted parties in an attempt to promote effective resolution."
"Conflict resolution is involved in facilitating the peaceful ending of conflict and retribution."
"Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group."
"Cognitive resolution allows disputants to understand and view the conflict from different perspectives, beliefs, and attitudes."
"The emotional resolution involves the way disputants feel about a conflict and the emotional energy they bring to the resolution process."
"Behavioral resolution reflects the actions and behaviors of the disputants during the conflict resolution process."
"Some examples of methods for addressing conflict include negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding."
"The term conflict resolution may also be used interchangeably with dispute resolution, where arbitration and litigation processes are critically involved."
"The use of nonviolent resistance measures by conflicted parties is aimed at promoting effective resolution."
"Conflict resolution plays a role in creative peacebuilding and contributes to building a peaceful environment."
"Committed group members resolve conflicts by actively communicating information about their conflicting motives or ideologies."
"The understanding and addressing of conflicting beliefs is an essential aspect of the conflict resolution process."