"Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component."
The identification and use of relevant performance measures and data to track progress toward achieving goals and objectives.
Performance measures: This topic involves identifying specific measures that can be used to track progress in achieving organizational goals and objectives.
Data collection and analysis: This involves the collection and analysis of data to inform decision-making and improve organizational performance.
Key performance indicators (KPIs): This topic involves identifying and tracking KPIs to measure progress towards goals and objectives.
Benchmarking: This involves comparing an organization's performance to that of similar organizations or industry standards.
Balanced scorecard: This is a tool used to measure and manage an organization's performance and align its strategy with its goals and objectives.
Data visualization: This involves presenting data in a visual format to help identify trends and patterns and make data-driven decisions.
Program evaluation: This is the systematic assessment of a program or project's effectiveness, efficiency, and impact.
Outcome measurement: This involves measuring the impact of an organization's activities or programs on stakeholders, such as clients or customers.
Performance reporting: This involves communicating an organization's performance to stakeholders, such as the public or government agencies.
Continuous improvement: This involves using data and performance measures to continuously improve organizational performance and outcomes.
Outcome measures: Measures the impact of the program or intervention on the target group or community. Example: reduction in crime rates or increase in job placement rates.
Output measures: Measures the quantity of the program or intervention. Example: number of people enrolled in a training program or number of vaccines administered.
Efficiency measures: Measures the cost-effectiveness of the program or intervention. Example: cost per student for a school program or cost per hospital stay for a healthcare program.
Process measures: Measures the quality of the process of implementing the program or intervention. Example: timeliness of delivering services or client satisfaction with program services.
Input measures: Measures the resources used to implement the program or intervention. Example: staffing levels or budget allocation.
Descriptive statistics: Analysis of numerical data to describe characteristics of a population or sample. Example: mean, median, and mode of income level in a city.
Inferential statistics: Analysis of numerical data to describe trends or relationships between two or more variables. Example: correlation between education level and income level.
Statistical modeling: The creation and use of mathematical models to represent complex phenomenon. Example: using regression analysis to predict future crime rates based on past trends.
Qualitative data analysis: Analysis of non-numerical data such as text, images, or video to identify themes or patterns. Example: analyzing police reports to identify common types of crimes in a particular area.
Data visualization: Representation of data using graphical tools to help understand complex data. Example: creating a bar chart to visualize the number of people in different age groups in a community.
"Moullin defines the term with a forward-looking organizational focus—'the process of evaluating how well organizations are managed and the value they deliver for customers and other stakeholders'."
"Neely et al. use a more operational retrospective focus—'the process of quantifying the efficiency and effectiveness of past actions'."
"In 2007 the Office of the Chief Information Officer in the USA defined it using a more evaluative focus—'Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results'."
"Defining performance measures or methods by which they can be chosen is also a popular activity for academics."
"A list of railway infrastructure indicators is offered by Stenström et al."
"A novel method for measure selection is proposed by Mendibil et al."