"Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component."
Discusses the importance of performance measurement in program evaluation, and explains how to develop indicators and use them to measure program performance.
Introduction to Performance Measurement: This topic covers the basics of performance measurement in public administration, including its definition, purpose, and key principles.
Program Evaluation: Program evaluation focuses on the systematic assessment of programs with the aim of understanding their efficiency, effectiveness, and impact on society.
Quantitative Methods: Quantitative methods are statistical techniques used to analyze numerical data in performance measurement. This topic covers topics such as probability theory, hypothesis testing, and regression analysis.
Qualitative Methods: Qualitative methods refer to techniques used to collect and analyze non-numeric data. Examples include interviews, focus groups, and case studies.
Performance Indicators: Performance indicators are tools that measure the extent to which a program has achieved its objectives. This topic covers the different types of performance indicators and their use in performance measurement.
Benchmarking: Benchmarking is the process of comparing a program's performance with that of other similar programs or best practices elsewhere. This topic covers the importance of benchmarking and the various methods available.
Data Collection and Analysis: Performance measurement depends heavily on collecting and analyzing data. This topic covers the different data collection methods, data management techniques, and analysis tools available.
Reporting and Communication: Once a program's performance has been measured, it is important to communicate the findings effectively to stakeholders. This topic covers the best practices for reporting and communicating performance results.
Evaluation Planning and Implementation: The success of performance measurement depends on proper planning and implementation. This topic covers the steps involved in planning, implementing, and managing an evaluation.
Cost-Benefit Analysis: Cost-benefit analysis is a tool used to compare the costs of a program with its expected benefits. This topic covers the different methods of cost-benefit analysis and their use in performance measurement.
Outcome measurement: This type measures the end result of a program, such as the impact on the people or the community.
Process measurement: This type of measurement involves evaluating the processes used in the program to identify areas for improvement.
Input measurement: Measures the resources used in the program, including people, materials, and equipment.
Cost measurement: Measures the financial costs associated with the program and whether it is cost-effective.
Quality measurement: Measures the quality of the program and whether it meets the desired standards.
Impact measurement: Measures the effect of the program on the target population or community.
Efficiency measurement: Measures the ratio of outputs to inputs for the program to determine how well it is structured and run.
Effectiveness measurement: Measures how well the program achieves its objectives and whether it has a positive impact on the target population.
Performance measurement: Measures the overall performance of the program and how well it is meeting the needs of the target population.
Customer satisfaction measurement: Measures the satisfaction of the target population with the program and whether it is meeting their needs.
Process improvement measurement: Measures the progress of process improvements implemented in the program.
Feedback measurement: Measures the feedback received from the target population and stakeholders about the program.
Sustainability measurement: Measures the ability of the program to continue operating over time and whether it can be sustained without external support.
Capacity building measurement: Measures the impact of the program on building the capacity of the target population and stakeholders.
Benchmarking measurement: Measures the program's performance and compares it to other similar programs to identify areas for improvement.
"Moullin defines the term with a forward-looking organizational focus—'the process of evaluating how well organizations are managed and the value they deliver for customers and other stakeholders'."
"Neely et al. use a more operational retrospective focus—'the process of quantifying the efficiency and effectiveness of past actions'."
"In 2007 the Office of the Chief Information Officer in the USA defined it using a more evaluative focus—'Performance measurement estimates the parameters under which programs, investments, and acquisitions are reaching the targeted results'."
"Defining performance measures or methods by which they can be chosen is also a popular activity for academics."
"A list of railway infrastructure indicators is offered by Stenström et al."
"A novel method for measure selection is proposed by Mendibil et al."