Marketing and Communications

Home > Public Administration > Non-Profit Administration > Marketing and Communications

An examination of strategies for promoting non-profit organizations and their programs, including marketing, branding, social media, and public relations.

Introduction to Non-Profit Marketing and Communications: An overview of the basic principles and strategies involved in non-profit marketing and communications.
Target Market and Segmentation: Identifying the audience (donors, volunteers, etc.) for whom non-profit marketing and communications are intended, and how to tailor messaging and outreach efforts based on that audience.
Brand Building and Management: Establishing and maintaining a strong brand identity that resonates with the organization’s mission and values, and effectively communicates that identity across various marketing and communications channels.
Communication Planning: Developing a comprehensive plan that outlines the goals and objectives of the organization’s marketing and communications efforts, including timelines, budgets, and metrics for measuring success.
Social Media Marketing: Developing and executing effective social media marketing strategies that engage followers and build relationships, drive traffic to the organization’s website, and promote events and fundraising campaigns.
Content Development and Marketing: Creating and disseminating compelling and informative content (blogs, videos, infographics, etc.) that demonstrates the organization’s impact and achievements, and builds credibility with donors and other stakeholders.
Email Marketing: Using targeted email campaigns to communicate with donors, subscribers, and other stakeholders, and to promote events and fundraising campaigns.
Public Relations and Media Relations: Using traditional and digital media channels to promote the organization’s mission and message, and to generate positive earned media coverage.
Crisis Communication: Developing a plan and strategy for responding to negative publicity or crises that may negatively impact the organization’s reputation or operations.
Fundraising and Donor Stewardship: Developing and executing effective fundraising campaigns and donor stewardship programs that engage donors and communicate the impact their support has on the organization’s mission.
Volunteer Recruitment and Management: Developing and implementing strategies to recruit and manage volunteers, including cultivating relationships with key volunteers, providing training and support, and recognizing and rewarding volunteers’ contributions.
Strategic Planning: Developing and implementing a long-term strategic plan that aligns the organization’s marketing and communications efforts with its overall mission and strategic objectives.
Direct marketing: A form of marketing that communicates directly with the individual consumer or business, usually involving targeted mailings, email campaigns or cold calls.
Digital marketing: Marketing through digital channels like social media, email marketing, search engine optimization, content marketing, and online advertising.
Content marketing: Marketing that creates and shares valuable content to attract and retain a clearly defined audience, with the goal of driving profitable customer action.
Social media marketing: The use of social media platforms to promote a product or service, increase brand awareness, and engage with customers.
Inbound marketing: A type of marketing that attracts and converts leads by creating valuable content and experiences tailored to them.
Outbound marketing: Traditional advertising techniques such as TV and radio ads, print advertising, and direct mail.
Guerilla marketing: Marketing that involves unconventional tactics that are low-cost or free, relying on creativity and surprise to make an impact.
Public relations: A strategic communication process that builds mutually beneficial relationships between organizations and their publics.
Branding: The process of creating a strong identity for a product, service or organization, involving the development of names, logos and visual identity.
Event marketing: The process of using promotional events to promote a brand or product, often including sponsorships or product placements.
Internal communications: The communication process within an organization, aimed at conveying information in a clear and effective way to employees.
Crisis communications: The process of managing communications during a crisis, including communicating with the media, customers, and other stakeholders.
Cause marketing: Marketing that involves partnering with a non-profit organization to benefit a particular cause, typically involving a percentage of sales going towards the cause.
Email marketing: Targeted messaging sent via email to a list of subscribers, often used to promote deals, offers, or other company news.
Influencer marketing: Using influential people to promote a brand or product on social media platforms, often involving sponsored posts or collaborations.
Affiliate marketing: A type of performance-based marketing, where a business rewards affiliates for promoting their product or service.
Mobile marketing: Marketing techniques aimed at reaching consumers through their mobile devices, using SMS messaging, apps or other mobile channels.
"A nonprofit organization (NPO) or non-profit organization, also known as a non-business entity, or nonprofit institution, is a legal entity organized and operated for a collective, public or social benefit, in contrast with an entity that operates as a business aiming to generate a profit for its owners."
"Any revenues that exceed expenses must be committed to the organization's purpose, not taken by private parties."
"An array of organizations are nonprofit, including some political organizations, schools, business associations, churches, social clubs, and consumer cooperatives."
"Yes, an entity may incorporate as a nonprofit entity without securing tax-exempt status."
"Key aspects of nonprofits are accountability, trustworthiness, honesty, and openness to every person who has invested time, money, and faith into the organization."
"Nonprofit organizations are accountable to the donors, founders, volunteers, program recipients, and the public community."
"Theoretically, for a nonprofit that seeks to finance its operations through donations, public confidence is a factor in the amount of money that a nonprofit organization is able to raise."
"Supposedly, the more a nonprofit focuses on their mission, the more public confidence they will gain."
"The activities a nonprofit is partaking in can help build the public's confidence in nonprofits."
"How ethical the standards and practices are" can impact the public's confidence in nonprofits.
"Some may also qualify to receive tax-deductible contributions."
"Nonprofit entities may seek approval from governments to be tax-exempt."
"This will result in more money for the organization."
"A nonprofit that seeks to finance its operations through donations."
"Schools, business associations, and churches" can be nonprofit institutions.
"Donors, founders, volunteers, program recipients, and the public community" are stakeholders of nonprofits.
"Any revenues that exceed expenses must be committed to the organization's purpose."
"Accountability, trustworthiness, and openness to every person who has invested time, money, and faith into the organization" are characteristics of nonprofits.
"Some political organizations" are nonprofit entities.
"The more public confidence they will gain" can result in more money for the organization.