"Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
This subfield involves the development and implementation of strategies to manage crises and emergencies, including natural disasters and terrorist attacks.
Key definitions of Crisis Management: This topic covers the basics of what crisis management is, what constitutes a crisis, and the primary goals and objectives of the discipline.
Crisis Communication: This topic covers effective communication during a crisis, including crisis planning, messages, media relations, and stakeholder engagement.
Emergency Planning and Response: This topic covers how to prepare for, respond to, and recover from emergencies, including the development of emergency plans, emergency response standard operating procedures, drills, and exercises.
Risk Assessment and Management: This topic covers understanding and managing potential crisis situations by identifying risks, assessing their likelihood, and implementing mitigation strategies.
Leadership in Crisis Management: This topic covers the key leadership principles and skills required to effectively lead teams within high-stress situations.
Crisis Decision-Making: This topic covers how to make decisions during a crisis, including the use of decision trees, contingency planning, risk analysis, and other decision-making tools.
Organizational Culture in Crisis Management: This topic covers the importance of organizational culture on the management of crisis situations, including the role of leadership, communication, and values in shaping an organization's response to crises.
Ethics in Crisis Management: This topic covers the ethical considerations that should be taken into account when managing crises, including issues of transparency, accountability, and responsibility.
Legal Frameworks for Crisis Management: This topic covers the legal frameworks that govern the management of crises, including international law, national law, and organizational policies and procedures.
Technological Tools and Crisis Management: This topic covers the use of technology in crisis management, including crisis management software, social media, and other tools that can aid communication, decision-making, and coordination.
Natural Disaster Crisis Management: This type of crisis management deals with natural disasters, such as hurricanes, earthquakes, floods, and wildfires. The aim is to mitigate the impact of the disaster and coordinate immediate relief efforts.
Technological Disaster Crisis Management: This type of crisis management deals with technological disasters that may arise from accidents or malfunctions, such as nuclear meltdowns, chemical spills, or transportation accidents.
Cyber Crisis Management: This type of crisis management deals with cyber threats, such as hacking, data breaches, and cyber terrorism. The aim is to protect against cyber attacks and minimize damage to information systems.
Public Health Crisis Management: This type of crisis management deals with public health emergencies, such as pandemics, disease outbreaks, or bioterrorism. The aim is to protect the public's health and minimize the spread of disease.
Political Crisis Management: This type of crisis management deals with political emergencies, such as civil unrest, coups, or regime change. The aim is to maintain political stability and ensure the safety of citizens.
Environmental Crisis Management: This type of crisis management deals with environmental emergencies, such as pollution, climate change, or natural resource shortages. The aim is to protect the environment and minimize the harm caused by environmental crises.
Economic Crisis Management: This type of crisis management deals with economic emergencies, such as financial crises, market crashes, or lost jobs. The aim is to stabilize the economy and mitigate the impact on individuals and businesses.
Military Crisis Management: This type of crisis management deals with military emergencies, such as war-time conflicts, terrorist attacks or security breaches. The aim is to protect the nation's defense and minimize the loss of human life and resources.
Social Crisis Management: This type of crisis management deals with social emergencies, such as riots, mass migrations, or refugee crises. The aim is to maintain social order and provide aid and assistance to affected individuals and communities.
Infrastructure Crisis Management: This type of crisis management deals with infrastructure emergencies, such as power outages, transportation disruptions, or system failures. The aim is to restore critical infrastructure systems and services as quickly as possible.
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"It is considered to be the most important process in public relations."
"Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"...a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
"It is considered to be the most important process in public relations."
"...a short decision time."
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats..."
"...skills and techniques required to identify, assess, understand, and cope with a serious situation..."
"...especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management..."