Internal and external communication

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The differences between communication processes that occur within an organization, and those that connect an organization with its stakeholders.

Communication models: Understanding the theoretical frameworks of communication and how they apply to organizational contexts.
Interpersonal communication: Techniques for effective face-to-face communication and building rapport with colleagues.
Group communication: Strategies for communicating within and managing group dynamics in teams and workgroups.
Organizational communication culture: Understanding the norms, values, and beliefs that guide communication practices within an organization.
Communication channels: Different modes of communication within an organization, such as email, social media, and face-to-face meetings.
Communication strategies: Developing plans for effective communication within an organization, including setting goals and identifying key stakeholders.
Message design and delivery: Techniques for crafting and delivering messages that are clear, concise, and persuasive.
Feedback mechanisms: Establishing methods for gathering feedback from employees and stakeholders to improve communication processes.
Crisis communication: Strategies for communicating during a crisis, such as a data breach or natural disaster.
Cross-cultural communication: Understanding and navigating cultural differences in communication styles and norms within a diverse workplace.
Public relations: Understanding the impact of external communication on an organization's reputation and branding.
Media communication: Leveraging media channels to promote an organization's message and manage their public image.
Digital communication: Harnessing digital tools and technologies for effective internal and external communication.
Employee engagement: Developing strategies to motivate and engage employees through effective communication practices.
Conflict resolution: Understanding communication patterns that lead to conflict and developing strategies for resolving disputes within an organization.
Email: A way of communicating within an organization using electronic mail.
Intranet: A network within an organization that allows employees to share information and communicate with each other.
Memos: Short messages within an organization to convey important information.
Newsletters: Regular updates about the happenings within an organization that are distributed to employees.
Meetings: Occasions where employees come together to share information and discuss important matters.
Town Hall meetings: Meetings where senior leaders address a large audience to discuss company updates.
Video conferencing: A virtual meeting tool that allows participants to interact with each other in real-time..
Blogs: A platform for individuals or teams within an organization to share information, insights, and ideas.
Social media: Platforms like LinkedIn, Twitter, and Facebook that enable employees to share information, network, and collaborate.
Press releases: A formal announcement made by an organization to the media.
Advertising: Paid promotion to reach a wider audience with a specific message.
Public relations: The practice of managing communication and relationships with the public and the media.
Marketing: The practice of promoting or selling a product or service to customers.
Sales: The process of selling a product or service to a potential customer.
Corporate social responsibility (CSR) communication: Communication to stakeholders about the social and environmental impact of the organization.
Investor relations: Communication with shareholders and potential investors to inform them about the financial status, prospects, and activities of the organization.
Branding: The practice of creating a unique image and message for an organization to differentiate it from its competitors.
Crisis communication: Communication strategies employed in response to a sudden, unexpected event that threatens the reputation or operations of an organization.
"Corporate communication(s) is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating a favourable point of view among stakeholders on which the company depends."
"It is the messages issued by a corporate organization, body or institute to its audiences, such as employees, media, channel partners and the general public."
"Organizations aim to communicate the same message to all its stakeholders, to transmit coherence, credibility and ethics."
"Corporate communication helps organizations explain their mission, combine its many visions and values into a cohesive message to stakeholders."
"The concept of corporate communication could be seen as an integrative communication structure linking stakeholders to the organisation."
"1. It enables people to exchange necessary information." "2. It helps to set members of the organisation apart from non-members."
"Employees, media, channel partners, and the general public."
"Coherence, credibility, and ethics."
"Combine its many visions and values into a cohesive message to stakeholders."
"Aimed at creating a favourable point of view among stakeholders on which the company depends."
"Create a favourable point of view among stakeholders on which the company depends."
"It enables people to exchange necessary information."
"To transmit coherence, credibility and ethics."
"Creating a favourable point of view among stakeholders."
"Messages issued by a corporate organization, body or institute."
"Organizations aim to communicate the same message to all its stakeholders."
"Managing and orchestrating all internal and external communications."
"It helps to set members of the organisation apart from non-members."
"Creating a favourable point of view among stakeholders on which the company depends."
"To transmit coherence, credibility, and ethics."