"Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
The process of preparing for, managing, and responding to unforeseen events or situations that may negatively impact a company's reputation and image.
Crisis Communication: Strategies and tactics for communicating with stakeholders during a crisis, including messaging, channels, and timing.
Risk Assessment: Identifying potential risks to an organization and developing plans to mitigate those risks.
Crisis Planning: Developing a crisis plan that outlines procedures and protocols for managing a crisis, including roles and responsibilities, a communication plan, and a crisis center.
Crisis Leadership: The skills necessary to lead an organization through a crisis, including the ability to make quick decisions under pressure and to effectively communicate with stakeholders.
Crisis Response: The processes and procedures for managing a crisis, including activation of crisis teams, managing the media, and working with external agencies and stakeholders.
Crisis Recovery: Strategies and tactics for helping an organization return to normal operations following a crisis, including reputation management, customer outreach, and employee support.
Media Relations: Techniques for building relationships with journalists and responding to media inquiries during a crisis.
Social Media Management: Strategies for using social media to communicate with stakeholders during a crisis and to manage the potential risks of social media.
Legal Considerations: Understanding the legal issues involved in crisis management, including liability, confidentiality, and regulatory compliance.
Crisis Simulation: Developing and conducting crisis simulations to test crisis plans and improve crisis management capabilities.
Crisis Psychology: Understanding the psychological impact of a crisis on employees, customers, and stakeholders and developing strategies for managing emotional and psychological responses.
Business Continuity Planning: Developing plans to ensure the continued operation of critical business functions and services during a crisis.
Financial Crisis Management: This type of crisis management focuses on managing the financial impact of an organizational crisis, such as a financial scandal or bankruptcy.
Reputation Crisis Management: Reputation crisis management is aimed at managing the public perception of an organization, typically in the wake of an incident or crisis that threatens the brand's reputation.
Product Recall Crisis Management: This is a form of crisis management that is utilized when a company must recall a product due to safety concerns, defects or other issues. This type involves swift and effective communication to relevant stakeholders.
Cybersecurity Crisis Management: Cybersecurity crisis management is aimed at controlling the damage caused by a cyberattack, which can include network breaches, hacking, malware, and other types of online attacks.
Legal Crisis Management: Legal crisis management, such as dealing with lawsuits and regulatory compliance issues, involves cooperation with legal professionals and crafting communication strategies to effectively navigate such crises.
Natural Disaster Crisis Management: Natural disasters or weather-related incidents can disrupt a business's operations and result in significant harm. In these situations, companies must mobilize resources quickly to manage the crisis effectively.
Health Crisis Management: This type of crisis management is utilized when businesses and organizations are faced with public health crises, such as disease outbreaks or pandemics.
Environmental Crisis Management: Environmental crisis management is used to manage crises related to pollution, natural disasters, and other environmental issues that could affect the organization and its reputation.
Operational Crisis Management: This type of crisis management focuses on managing all aspects of a crisis across an organization, from the initial response to ongoing management and recovery efforts.
Leadership Crisis Management: Leadership crisis management deals with mitigating the harm caused by leadership-related incidents, such as scandals, and maintaining the confidence of the employees, shareholders, and other stakeholders.
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"It is considered to be the most important process in public relations."
"Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"...a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
"It is considered to be the most important process in public relations."
"...a short decision time."
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats..."
"...skills and techniques required to identify, assess, understand, and cope with a serious situation..."
"...especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management..."