"Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
The process of managing an unexpected event or situation that poses a significant threat or risk to an organization's operations, stakeholders, or reputation.
Crisis Management Overview: An introduction to the basic concepts and principles of crisis management.
Risk Assessment: Identifying potential risks and evaluating the likelihood of an incident occurring.
Emergency Planning: Creating a plan to manage a crisis event and coordinating resources, communication, and logistics.
Incident Response: Preparing and training for specific crisis events and responding accordingly.
Communication: Developing a communication plan for managing and disseminating information during a crisis.
Public Relations: Managing the public image of an organization or brand during a crisis.
Media Relations: Managing interactions with the media during a crisis, including creating talking points and conducting interviews.
Crisis Leadership: Leading and managing teams during a crisis, including decision making, crisis communication and maintaining team morale.
Continuity Planning: Developing a plan to ensure business continuity during a crisis event.
Cybersecurity: Protecting critical data and systems from cyber threats that can lead to a crisis.
Business Impact Analysis: Evaluating the financial and operational impact a crisis may have on an organization.
Legal and Regulatory Issues: Understanding the potential legal and regulatory implications of crisis management.
Psychological First Aid: Providing emotional and psychological support to those affected by a crisis event.
Post-Crisis Assessment: Evaluating the effectiveness of the crisis management response, identifying areas for improvement and developing a recovery plan.
Natural Disasters Crisis Management: This type of crisis management deals with natural disasters like hurricanes, floods, tornadoes, earthquakes, etc. The focus is on evacuating people, providing shelter, food, and water, and ensuring their safety and well-being.
Terrorist Attack Crisis Management: In this type of crisis management, the goal is to minimize the damage caused by an intentional act of violence. It involves coordinating with law enforcement agencies, evacuating people from the affected area, providing medical aid, and capturing or neutralizing the attackers.
Cybersecurity Crisis Management: This type of crisis management deals with cyber threats such as hacking, data breaches, and other cyber-attacks. The focus is on identifying the source of the attack, isolating the affected systems, and mitigating the damage caused.
Environmental Crisis Management: This type of crisis management deals with environmental incidents such as oil spills, chemical spills, and other types of pollution. The focus is on minimizing the environmental impact and health risks to people or animals affected.
Workplace Violence Crisis Management: This type of crisis management deals with violent or threatening behavior in the workplace. The focus is on keeping employees safe, evacuating the affected area, and providing counseling and support to those affected.
Pandemic or Epidemic Crisis Management: This type of crisis management deals with infectious diseases that pose a threat to public health. The focus is on providing medical care and support to those affected, staying up-to-date with the latest information, and implementing preventive measures such as quarantine.
Product Recall Crisis Management: This type of crisis management deals with products or services that pose a health or safety risk to consumers. The focus is on identifying the root cause of the problem, recalling the affected products, and providing compensation or refunds to affected customers.
Financial Crisis Management: This type of crisis management deals with financial disasters such as bankruptcies, stock market crashes, or major economic changes. The focus is on mitigating the damage caused and providing support to those affected.
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"It is considered to be the most important process in public relations."
"Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"...a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
"It is considered to be the most important process in public relations."
"...a short decision time."
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats..."
"...skills and techniques required to identify, assess, understand, and cope with a serious situation..."
"...especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management..."