"Active listening is the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented."
Developing effective communication skills with patients and their families, including active listening, empathy, and providing clear instructions.
Active Listening: The ability to fully concentrate on what a patient is saying in order to understand their perspective.
Empathy: Being able to identify and understand the feelings a patient might be experiencing and responding in a caring and comforting way.
Non-Verbal Communication: Is the use of body language, facial expressions, and other non-verbal cues that can be used to communicate effectively with patients.
Medical Terminology: Basic medical terminology knowledge helps in understanding and communicating with patients.
Cultural Competence: Is the ability to understand and respect cultural differences and norms.
Patient Education: Providing patients with information about their medical conditions, so they can better understand their treatment and take an active role in their healthcare.
Health Literacy: The ability to understand and interpret health information, improve health outcomes, and make informed decisions about healthcare.
Ethics and Professionalism: It is important to understand ethical principles and professional standards, as they relate to patient communication.
Interprofessional Collaboration: Working effectively with other healthcare providers to provide high-quality care to patients.
Conflict Resolution: Skills needed to manage and resolve conflicts with patients or family members.
Communication in the Digital Age: Understanding the use of technology to communicate with patients and how to manage digital interactions with them properly.
Patient-Centered Care: A model of care that emphasizes the patient's needs, preferences, and values in decision making.
The Importance of Relationship Building: The development of trustful relationships with patients is essential in providing quality care.
The Art of Empowering Patients: Motivating patients to make positive changes in their lifestyle to improve their health.
Compassion Fatigue: Recognizing how emotionally demanding work can lead to burnout and how to deal with it.
Oral Communication: This involves verbal interaction between the healthcare provider and the patient.
Written Communication: This involves the use of written documents to communicate information about the patient's condition, treatment plan, and other important information.
Electronic Communication: This involves the use of electronic devices such as computers, smartphones, and tablets to communicate with the patient.
Visual Communication: This involves the use of visual aids such as videos, charts, and diagrams to explain medical information to the patient.
Body Language Communication: This involves the use of the healthcare provider's body language to communicate with the patient, such as tone of voice, facial expressions, and gestures.
Non-Verbal Communication: This includes communication through touch, smell, and other sensory cues that convey information to the patient.
Informed Consent Communication: This involves communication between the healthcare provider and the patient to ensure that the patient fully understands the risks and benefits of a particular treatment or procedure.
Patient Education Communication: This involves educating the patient about their condition, treatment plan, and other important information to help them manage their health.
Diagnostic Communication: This involves communication related to the diagnosis of the patient's condition, including test results, imaging studies, and other diagnostic procedures.
Discharge Communication: This involves communication related to the patient's discharge from the hospital or clinic, including instructions on medications, follow-up appointments, and other important information.
"Active listening is listening on purpose."
"Active listening is being fully engaged while another person is talking to you."
"It is listening with the intent to understand the other person fully, rather than listening to respond."
"Active listening includes asking wide-eyed questions such as, 'How did you feel?' or 'What did you think?'."
"This form of listening conveys a mutual understanding between speaker and listener."
"Speakers receive confirmation their point is coming across."
"Listeners absorb more content and understanding by being consciously engaged."
"The overall goal of active listening is to eliminate any misunderstandings and establish clear communication of thoughts and ideas between the speaker and listener."
"It may also be referred to as Reflective Listening."
"Active listening was introduced by Carl Rogers and Richard Farson, in 1957."
"Active listening was introduced in 1957."
"Observing what verbal and non-verbal messages are being sent."
"Questions such as, 'How did you feel?' or 'What did you think?'."
"By actively listening to another person, a sense of belonging and mutual understanding between the two individuals is created."
"By actively listening to another person, a sense of belonging and mutual understanding between the two individuals is created."
"Active listening is being fully engaged while another person is talking to you."
"Listening with the intent to understand the other person fully."
"Listeners absorb more content and understanding by being consciously engaged."
"Providing appropriate feedback for the sake of showing attentiveness to the message being presented."