Back-of-house employees (cooks, dishwashers, etc.) interact with customers less often, but still play an important role in customer satisfaction. If the kitchen staff is slow or the food quality is poor, it can affect the customer’s experience.
Back-of-house employees (cooks, dishwashers, etc.) interact with customers less often, but still play an important role in customer satisfaction. If the kitchen staff is slow or the food quality is poor, it can affect the customer’s experience.