"Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution."
The study of effective strategies to resolve conflicts through communication.
Active Listening: The ability to focus on what another person is saying, understand and retain that information, and respond in a receptive and empathetic way.
Communication Styles: Recognizing the different ways people communicate and understanding how to adjust one's own communication style to effectively interact with others.
Empathy: The capacity to understand and relate to another person's thoughts, feelings, and perspectives.
Trust Building: Developing trust and respect among conflicting parties in order to facilitate a successful resolution.
Non-Verbal Communication: Understanding the impact of body language, tone of voice, and facial expressions on communication and conflict resolution.
Negotiation Techniques: The ability to use different approaches to reach a mutually satisfying agreement between parties.
De-escalation Strategies: Learning how to reduce tension and conflict by managing emotions and diffusing volatile situations.
Conflict Resolution Models: Familiarizing oneself with different models such as Thomas-Kilmann Conflict Mode Instrument, and understanding when and how to apply them effectively.
Effective Feedback: Providing feedback in a constructive and non-threatening way.
Cultural and Diversity Awareness: Recognizing and understanding diverse perspectives and cultural differences in communication and conflict resolution.
Collaborative resolution: Both parties work together to find a mutually beneficial solution.
Compromising resolution: Both parties give a little to reach an agreement.
Competitive resolution: One party wins and the other loses.
Accommodating resolution: One party gives in to the demands of the other.
Avoiding resolution: The conflict is ignored or put off for another time.
Direct resolution: The conflict is discussed openly and honestly.
Indirect resolution: The conflict is addressed through third parties or intermediaries.
Mediated resolution: A neutral third party helps both parties reach an agreement.
Arbitrated resolution: A neutral third party makes a decision on the conflict for the parties involved.
Conciliation resolution: A neutral third party helps facilitate communication and understanding between the parties.
"Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group."
"Dimensions of resolution typically parallel the dimensions of conflict in the way the conflict is processed."
"Cognitive resolution is the way disputants understand and view the conflict, with beliefs, perspectives, understandings, and attitudes."
"Emotional resolution is in the way disputants feel about a conflict, the emotional energy."
"Behavioral resolution is reflective of how the disputants act, their behavior."
"A wide range of methods and procedures for addressing conflict exist, including negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding."
"The term conflict resolution may also be used interchangeably with dispute resolution, where arbitration and litigation processes are critically involved."
"The concept of conflict resolution can be thought to encompass the use of nonviolent resistance measures by conflicted parties in an attempt to promote effective resolution."
"Conflict resolution is involved in facilitating the peaceful ending of conflict and retribution."
"Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group."
"Cognitive resolution allows disputants to understand and view the conflict from different perspectives, beliefs, and attitudes."
"The emotional resolution involves the way disputants feel about a conflict and the emotional energy they bring to the resolution process."
"Behavioral resolution reflects the actions and behaviors of the disputants during the conflict resolution process."
"Some examples of methods for addressing conflict include negotiation, mediation, mediation-arbitration, diplomacy, and creative peacebuilding."
"The term conflict resolution may also be used interchangeably with dispute resolution, where arbitration and litigation processes are critically involved."
"The use of nonviolent resistance measures by conflicted parties is aimed at promoting effective resolution."
"Conflict resolution plays a role in creative peacebuilding and contributes to building a peaceful environment."
"Committed group members resolve conflicts by actively communicating information about their conflicting motives or ideologies."
"The understanding and addressing of conflicting beliefs is an essential aspect of the conflict resolution process."