"Quality management ensures that an organization, product or service consistently functions well."
Ensuring that products and services meet or exceed customer expectations and industry standards through quality control and improvements.
Quality Management Principles: The fundamental beliefs and values that underpin quality management, such as continuous improvement, customer focus, leadership, and teamwork.
Quality Assurance: The processes and procedures that ensure products and services meet predefined quality standards and customer requirements.
Total Quality Management (TQM): An approach to quality management that seeks to involve every aspect of an organization, from leadership to frontline workers, in a commitment to continuous improvement.
Six Sigma: A data-driven approach to quality management that seeks to reduce process variation and achieve near-perfect levels of product and service quality.
Lean Manufacturing: An approach to manufacturing that seeks to eliminate waste and increase efficiency through continuous improvement and a focus on value-adding activities.
ISO 9001: A set of internationally recognized standards for quality management systems that outlines a framework for ensuring consistent, high-quality products and services.
Root Cause Analysis: An approach to problem solving that seeks to identify and address the underlying causes of issues, rather than just their symptoms.
Statistical Process Control (SPC): A set of tools and techniques that use statistical analysis to monitor and control production processes, incorporating quality control measures to ensure consistent product quality.
Supply Chain Management: The coordination and management of activities involved in the production and delivery of goods and services, from raw materials to the end customer.
Key Performance Indicators (KPIs): A set of quantifiable metrics used to measure the performance of a business or process, including quality-related metrics such as defect rates and customer satisfaction ratings.
Continuous Improvement: The ongoing effort to improve processes, products, and services through incremental changes and a focus on customer needs and expectations.
Quality Control: The set of processes used to measure, evaluate, and compare product or service quality against defined standards and customer requirements.
Quality Management System (QMS): The processes, procedures, and policies that an organization uses to manage and control its quality-related activities.
Inspection: The process of visually examining products or services to ensure they meet predetermined quality standards and customer requirements.
Risk Management: The identification, assessment, and mitigation of potential risks that could impact the quality, reliability, or safety of products or services.
Document Control: The procedures used to create, manage, and store quality-related documentation, including policies, procedures, and work instructions.
Quality Cost Management: The process of evaluating the costs associated with quality-related activities, including prevention, appraisal, and failure costs, to identify opportunities for improvement and cost savings.
Supplier Quality Management: The processes and procedures used to ensure that suppliers provide high-quality materials, components, and services that meet predefined quality standards and customer requirements.
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"It has four main components: quality planning, quality assurance, quality control, and quality improvement."
"Quality management is focused not only on product and service quality, but also on the means to achieve it."
"Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality."
"Quality control is also part of quality management."
"What a customer wants and is willing to pay for it determines quality."
"Quality can be defined as how well the product performs its intended function."
"Quality planning is one of the four main components of quality management."
"Quality assurance is one of the four main components of quality management."
"Quality control is an essential part of quality management."
"It ensures that an organization, product, or service consistently functions well."
"Quality improvement is one of the four main components of quality management."
"Quality management uses quality assurance and control of processes as well as products."
"Quality management is focused on product and service quality."
"It uses quality assurance and control of processes as well as products to achieve more consistent quality."
"It is a written or unwritten commitment to a known or unknown consumer in the market."
"What a customer wants and is willing to pay for it determines quality."
"It is a commitment to a known or unknown consumer in the market."
"Quality assurance and control of processes as well as products."
"Quality can be defined as how well the product performs its intended function."