"Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
Process of managing a business's response to an unexpected event, such as a natural disaster, cyberattack, or other crisis.
Crisis Preparedness: This involves all the steps taken by businesses to improve their ability to respond to an unexpected or threatening event.
Risk Assessment: Analyzing potential risks to identify potential crisis situations and vulnerabilities.
Crisis Communication: Developing communication strategies for all stakeholders during a crisis, including employees, customers, and the media.
Business Continuity Planning: Developing a plan to ensure that critical operations, systems, and services will continue to operate or recover quickly in the event of a crisis.
Emergency Response Procedures: Establishing a clear set of procedures for emergency response, including evacuation plans, medical response, and securing the facility.
Crisis Leadership: Developing leadership skills that help to make quick and effective decisions in the face of an emergency.
Training and Drills: Regular training and rehearsal sessions to ensure that personnel are familiar and comfortable with emergency procedures.
Crisis Simulation Exercises: Running simulations to test the crisis response plan and identify areas for improvement.
Crisis Team Composition: Identifying and training the appropriate individuals or teams to be part of the crisis response team.
Crisis Scenario Development: Creating a range of scenarios that could lead to a crisis to ensure that employees and stakeholders are prepared for any potential situation.
Reputation Management: Developing strategies for damage control and reputation management during and after a crisis.
Technology and Systems: Identifying and implementing the necessary technology and systems to support crisis management activities.
Crisis Risk Management: Examining the regulatory, legal and operational risks associated with a crisis situation and developing strategies to deal with them.
Learning from Past Crises: Reviewing past crises and identifying what improvements can be made to the crisis management process.
External Partnerships and Collaborations: Developing partnerships with external agencies and organizations, including government agencies and disaster response organizations, to enhance crisis management.
Financial Crisis Management: This involves managing financial crises that may arise due to factors such as declining revenues, increased expenses, and market instability.
Cybersecurity Crisis Management: This involves managing crises arising from data breaches, network attacks, and other cyber threats.
Marketing Crisis Management: This involves managing crises that may arise due to issues such as negative public perception, negative publicity, and brand reputation damage.
Natural Disasters Crisis Management: This involves managing crises that may arise due to natural disasters such as hurricanes, earthquakes, tsunamis, and other natural calamities.
Human Resources Crisis Management: This involves managing crises that may arise due to issues such as employee problems, workplace violence, and harassment.
Operations Crisis Management: This involves managing crises that may arise due to operational issues such as equipment failure, supplier issues, and product recalls.
Legal Crisis Management: This involves managing crises that may arise due to legal issues such as lawsuits, legal disputes, and regulatory compliance issues.
Public Relations Crisis Management: This involves managing crises that may arise due to a breakdown in communication with stakeholders such as customers, employees, and the public at large.
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"It is considered to be the most important process in public relations."
"Three elements are common to a crisis: (a) a threat to the organization, (b) the element of surprise, and (c) a short decision time."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats, crisis management involves dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management consisting of skills and techniques required to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"...a disruptive and unexpected event that threatens to harm the organization or its stakeholders."
"It is considered to be the most important process in public relations."
"...a short decision time."
"The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s."
"Venette argues that 'crisis is a process of transformation where the old system can no longer be maintained'."
"The fourth defining quality is the need for change."
"In contrast to risk management, which involves assessing potential threats and finding the best ways to avoid those threats..."
"...skills and techniques required to identify, assess, understand, and cope with a serious situation..."
"...especially from the moment it first occurs to the point that recovery procedures start."
"...dealing with threats before, during, and after they have occurred."
"It is a discipline within the broader context of management..."