"Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes."
This is the process of analyzing, designing, and optimizing business processes to improve efficiency and effectiveness.
Business Process Modeling: The primary step in BPM, where a representation is created of how work flows through an organization.
Business Process Automation: The technology used for automating business processes using software.
Business Process Re-engineering: The practice of fundamentally rethinking the way people and systems work together in order to achieve dramatic improvement in business processes.
Workflow Management: Tools and techniques used to streamline administrative and operational processes.
Six Sigma: A quality management process that seeks to minimize or eliminate defects in any process.
Lean Management: A philosophy that seeks to minimize waste and maximize value for customers by optimizing processes.
Change Management: Processes and techniques used to manage changes to business processes, systems and organizational structures.
Business Intelligence: The tools and techniques used for gathering, storing, analyzing and presenting information related to business operations.
Business Analytics: The practice of using data and statistical methods to gain insights into business operations and make data-driven decisions.
KPI Development: The identification and development of key performance indicators that enable organizations to monitor and improve performance.
Customer Journey Mapping: A technique used to visualize the customer experience across different touchpoints and identify areas for improvement.
Data Governance: The processes and policies for managing and ensuring the accuracy, completeness, and quality of data.
Enterprise Architecture: The design and management of an organization's IT infrastructure and systems to enable agility, efficiency and innovation.
Digital Transformation: The use of technology to fundamentally transform business models, customer experiences and enterprise operations.
IT Service Management: The set of practices used to manage the delivery of IT services to customers, including incident management, problem management, change management, and service level management.
Process modeling: The creation of graphical representations of business processes that illustrate the steps and decision points involved in a given process.
Process execution: The automation of business processes so that they can be executed repeatedly, reliably, and automatically.
Process monitoring: The tracking and monitoring of key performance indicators (KPIs) associated with a given process, such as cycle time, turnaround time, and error rates, to identify opportunities for improvement.
Process improvement: The continuous improvement of business processes through the identification, analysis, and optimization of process flow, procedures, and technology.
Process governance: The establishment and enforcement of policies, standards, and procedures for the management of business processes.
Process measurement: The quantitative measurement of the performance of business processes, typically using data analysis and business intelligence tools.
Business process outsourcing (BPO): The shift of one or more business processes to an external service provider to achieve cost savings, greater efficiency, or access to specialized expertise.
Business process reengineering (BPR): The fundamental redesign of existing business processes to achieve significant improvements in performance, efficiency, or quality.
Lean management: A methodology for optimizing business processes by removing waste, streamlining workflows, and reducing unnecessary activities.
Six Sigma: A statistical approach to process improvement that uses data analysis to reduce defects, errors, and waste.
Agile BPM: A flexible approach to BPM that emphasizes frequent iterations, customer feedback, and rapid adaptation to changing business needs.
Human-centric BPM: A BPM approach that focuses on the needs and experiences of employees, customers, and other stakeholders to improve engagement, satisfaction, and productivity.
"Any combination of methods used to manage a company's business processes is BPM."
"Processes can be structured and repeatable or unstructured and variable."
"BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers."
"This approach closely resembles other total quality management or continual improvement process methodologies."
"ISO 9000 promotes the process approach to managing an organization."
"[BPM aims] to enhance customer satisfaction by meeting customer requirements."
"BPM proponents also claim that this approach can be supported, or enabled, through technology."
"Many BPM articles and scholars frequently discuss BPM from one of two viewpoints: people and/or technology."
"BPM streamlines business processing by automating workflows."
"RPA automates tasks by recording a set of repetitive activities implemented by a human."
"Organizations maximize their business automation leveraging both technologies to achieve better results."
"People use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes."
"Any combination of methods used to manage a company's business processes is BPM."
"BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers."
"This approach closely resembles other total quality management or continual improvement process methodologies."
"ISO 9000 promotes the process approach to managing an organization."
"BPM proponents also claim that this approach can be supported, or enabled, through technology."
"Many BPM articles and scholars frequently discuss BPM from one of two viewpoints: people and/or technology."
"Organizations maximize their business automation leveraging both technologies to achieve better results."